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Customer Service

This is the online shop for Edgemaster International, www.edge-master.com

Our postal address is
8376 Suffolk Drive
Chanhassen, MN 55317
We can be reached via e-mail at contact@edge-master.com
or you can reach us by telephone at 1-888-974-3277.

Shipping & Delivery

Edgemaster strives to process all orders within 48 business hours. If for whatever reason your order will have delayed processing, we will contact you at the email address associated with your account or order. All orders are shipped UPS Ground unless otherwise specified by the customer during the order process. Edgemaster will provide any tracking information from the carrier to the email address associated with your account or order.

Privacy & Security

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, transaction information, communications that the consumer/visitor has directed to the site.
Consumers can have this information corrected by sending us e-mail at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Returns & Replacements

All products purchased include a:

  • 14-Day Money Back Guarantee
  • 30-Day Satisfaction Guarantee (if you are not satisfied with the shear you have purchased, you can exchange it for another shear of equal or lesser value. Please note: a 30% restocking fee will be applied to any exchange.

Please contact us directly for any other return merchandise matters.

Ordering

Once processed, all orders placed are final and subject to our return policy. Before orders are processed, they may be canceled by contact us at 1-888-974-3277.